IVR – Call Handler

The Call Handler answers call, welcomes and greets callers, and fills them in with new information and available options, as well as takes messages and routes calls. It receives signal from SGW/MGW (or directly from G/MSC) and handle calls. Call Handler answers a call, disconnect the call and perform some actions during the call depending on user activities. Call handler can play audio files while a call is connected, so that user listen some music, any types of pre-recorded content or prompts. It also has the functionality of recoding the conversation of a connected call.

Besides, the Call handler module can be integrated with two other submodules: Automated Outbound Dialer (OBD) and IVR Service Creation tool. So, you can develop and deploy Outbound and Inbound service flows in an easy VISIO tool equipped with various built-in service flow components.

Salient Features

  • IVR – Call Handler
  • Support SIP
  • Support H223, H245
  • IUFP wrapping over media
  • Support codecs (G711, H263, AMR) as RTP media
  • Capable of communicating with multiple signaling gateway
  • Support ANO, BNO, Time Base Dialplan
  • Can call any service through http
  • Conditional Acceptance/Rejection
    • It can reject anonymous call
    • Only selective calls (tagged by caller ID) can be accepted
    • Selective Call Rejection can be done on barred list
  • Support Patching between two calls
  • Recording- Call can be recorded for all call or based on number series
  • Forwarding- Call forwarding can be done based on- Busy status, No answer, Time specific, Unconditional
  • CDR Generation- Flat file CDR generated for all calls
  • Administration and Reporting Panel
    • New subscriber provisioning and dial plan
    • Call detailed records
  • Support SNMP based alert notification
  • Capacity
    • UG 1000: 60 Concurrent Calls (30 Concurrent Calls/ License)
    • AS 2000: 1000 Concurrent Calls (30 Concurrent Calls/ License)

Automated Outbound Dialer (OBD)

  • Automated Outbound Dialing (OBD) – [Available only along with IVR Call Handler Module]
  • Capable of generating Automatic Outbound Call
  • Time Base Outbound Calls
  • Inputting destination numbers in bulk
  • Live status of the progress of OBD execution process
  • Capable of filtering DND (Do not Disturb) list

IVR Service Creation Tool

  • IVR Service Creation tool – [Available only along with IVR Call Handler Module]
  • Easy-to-deploy IVR Tree via web based tool
  • Capable of uploading the same flow to multiple servers
  • Cable of drawing VISIO service flow from raw data
  • Various built-in shapes to draw the service flow
  • Setting different log levels
  • Call Flow Log generation for specific ANO
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