Enterprise Communication Suit

Managing Communication for making a difference.

General Features

  • Multi-tenancy – Leverage same platform for multiple organization
  • Easy Management through Web GUI
  • Application Market Place for easy discovery of Enterprise Communication Application
  • Advertising Integration
  • Charging & Billing Integration
  • Business Intelligence Reporting
  • Back Up and Redundancy Management
  • Supports SS7, ISDN PRI, BICC and SIP

PABX

Features

  • Extension Management
  • Intelligent Call Routing
  • Hunting Facility with Automatic Call Distribution
  • Call Forwarding (DND Mode)
  • Call Transfer
  • Call Queue
  • Blacklist/Whitelist
  • Call waiting and holding

Auto Attendant IVR

Features

  • Automated Outbound Calls to specific target group of contacts
  • Retry Management – every call can be retried up to a predefined no of times
  • Schedule Outbound Dials
  • Run Outbound Call Campaigns during a particular time of day only
  • Live Statistics of campaigns
  • Capture receiver response

Conferencing

Key Features

  • šMultiparty Conferencing up to 50 person
  • šMeeting schedule manager
  • Dial Out to participant
  • Instant conference organization
  • Administer conference participants and presenters
  • Reminder to participants
  • Connect to International/External Conference Bridge

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Global Address Book

Key Features

  • šCentralized Place to manage all contact phone n
  • šGrouping of Contacts
  • One Contact can be part of multiple group
  • Contact Profile Management with Custom Information
  • šBulk Upload of Contacts
  • Automatic Synchronization of contact database with Exchange Server, Gmail and Facebook

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Automated Outbound Dialing

Features

  • Automated Outbound Calls to specific target group of contacts
  • Retry Management – every call can be retried up to a predefined no of times
  • Schedule Outbound Dials
  • Run Outbound Call Campaigns during a particular time of day only
  • Live Statistics of campaigns
  • Capture receiver response
  • Run survey on a target contact group

SMS Broadcast

Key Features

  • šSMS Campaigns to specific target group of contacts
  • Personalized SMS for campaigns
    šRetry Management – every SMS can be retried up to a predefined no of times
  • Schedule SMS
  • šRun SMS Campaigns during a particular time of day onl
  • šLive Statistics of campaigns
  • Re-run campaigns
  • šRun multiple campaigns in parallel

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Communicator Application for Mobile Device

Key Features

  • šPresence Status and Status wise Do not Disturb Function
  • šMobile Application for Voice Calls and Text Messaging over internet
  • Group Messaging
  • šIntegration with 3rd Party Enterprise Web Application
  • šDetail Call Logs with Missed Call Alerts
  • šCall Forwarding, Holding and Transfer from the application

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Voice Mail

Key Features

  • šCustom Voice Mail Greeting
  • šRedirect to Voice Mail when Busy, Unreachable and Unanswered
  • Retrieval of voice mail from web
  • Reply Voice Mail through recorded message delivered over outbound call
  • šCall Voice Mailbox and listen to voice mail
  • šDeliver Voice Mail over Email

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Voice Log

Key Features

  • MAC binding with IP
  • Bridging Interfaces/ sub-interfaces
  • šVLAN Tagging (802.1Q)
  • šStatic Routing
  • šStatic NAT – Port and IP based mapping
  • šDynamic NAT – Capable of excluding individual or a group of destination or source IPs

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